1. Who we are
This website is operated by My Reborn Babies Ltd ("we", "us", "our"), trading as My Reborn Babies, of 61 Bridge Street, Kington, Herefordshire, HR5 3DJ, United Kingdom. You can reach us at info@myrebornbabies.co.uk or +44 7551 570516, monday to friday, 9am – 5:30pm (uk time). closed weekends and bank holidays.
2. These terms
By placing an order you agree to these terms. We may change them from time to time; the version published when you place your order is the version that applies to it. These terms are written in English and governed by the law of England and Wales, and both of us submit to the non-exclusive jurisdiction of the courts of England and Wales. If you live in Scotland or Northern Ireland you may also bring proceedings in your own courts.
3. What we sell
Every doll on this website is a collectible reborn doll. They are hand-painted and weighted to look and feel realistic, but they are dolls: they are not real babies, they are not medical or therapeutic devices, and we make no health, developmental or therapeutic claims for them.
Our products are suitable for ages 3 and over with adult supervision. Small parts such as dummies, bottles, shoes and hair accessories are not suitable for children under 3. Reborn dolls are not toys for babies or toddlers.
Because every baby is finished by hand, small variations from the photographs are normal and are not faults. Hair density, blush placement, vein tone and the exact shade of a skin tone all differ a little between babies from the same sculpt. Outfits and accessories occasionally vary with stock.
4. Placing an order
Adding something to your basket and completing the checkout form is an offer to buy, not a contract. A contract is formed only when we email you to confirm that we accept your order. We may decline an order where the item is out of stock, where a price or description was wrong, where we cannot verify your details, or where we suspect fraud.
You must be at least 18 years old to place an order. Orders are for personal use; if you want to buy for resale, email us and we will discuss trade terms, which are different from these.
5. Prices
Prices are in pounds sterling and include VAT where it applies. Delivery is charged separately and shown in your basket and at checkout before you commit: £4.95 per order, free once your order reaches £75.00. Nothing is added after checkout.
We take care with pricing, but mistakes happen. If an item is obviously mispriced and the error should reasonably have been apparent to you, we may cancel the order and refund you in full rather than supply the item at the wrong price. We will always contact you first.
A "was" price shown next to a current price is the price that item was offered at on this website for a continuous period of at least 28 days in the previous six months.
6. Payment
We accept two payment methods, both arranged after your order is placed: Revolut and Bank transfer. You choose at checkout and we email you the payment details with your order reference. No card or bank details are entered on this website and nothing is charged automatically.
Please quote your order reference so we can match the payment. We hold stock for five working days from the order; if payment has not reached us by then we may release the item to another customer and cancel the order. Goods remain our property until we have been paid in full.
7. Delivery
We deliver to the United Kingdom only. Orders are dispatched within 1–3 working days of payment clearing and are usually with you 2–4 working days after that. Delivery times are estimates, not guarantees, and we are not liable for delays outside our control — though we will always keep you informed and you may cancel for a full refund if a delay becomes unreasonable.
Risk in the goods passes to you on delivery, or when they are left in a safe place you nominated. Full detail is on the delivery and shipping page.
8. Cancellation and returns
You have a statutory right to cancel within 14 days of delivery, and our own returns window runs to 30 days, with no restocking fee. Custom-finished babies and items sealed for hygiene are excluded. The full procedure, including what condition goods must come back in, is on the returns and refunds page, which forms part of these terms.
9. Faulty goods
Under the Consumer Rights Act 2015 goods must be of satisfactory quality, fit for purpose and as described. We also offer a 12-month quality guarantee on top of those rights. Neither limits the other.
10. Our liability
We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, or for business losses — these terms cover consumer sales only.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited. Subject to that, our total liability in connection with an order will not exceed the price you paid for it plus delivery.
11. Using this website
The content of this site — text, photographs, layout and code — belongs to us or our licensors. You may browse, print and download extracts for your own personal use, but you may not reproduce, republish or use our photographs or product descriptions commercially without our written permission.
We take reasonable care to keep the site accurate and available, but we do not guarantee that it will be uninterrupted or error-free, and we may change or withdraw products at any time.
12. Your details
We use your details only to fulfil your order and answer your enquiries. See our privacy policy and cookie policy.
13. Events outside our control
We are not liable for failure to perform where it is caused by something outside our reasonable control — severe weather, courier failure, industrial action, power or network failure, or supplier collapse. If such an event lasts more than 30 days either of us may cancel the order and we will refund you in full.
14. Complaints
If something goes wrong, email info@myrebornbabies.co.uk with your order number and we will acknowledge it within one working day and aim to resolve it within five. If you are not happy with the outcome, you can use the online dispute resolution options available to UK consumers or refer the matter to your local Trading Standards service via the Citizens Advice consumer helpline.
15. General
If any part of these terms is found unenforceable, the rest stands. Delay in enforcing a term is not a waiver of it. This contract is between you and us; nobody else has the right to enforce it.